Returns Or Exchanges
RETURN GUIDELINES
Our return window is 30 days, meaning you may request a return within 30 days after your order has been delivered.
To qualify for a return, your item must remain in the condition in which it arrived: unworn or unused, with its tags attached and inside the original packaging. You will also need a receipt or another proof of purchase.
To begin a return, please reach out to us at lilyandedenlampstore@gmail.com
Once your return has been approved, we will send instructions explaining where and how to ship your parcel. Items mailed back before a return request has been submitted will not be accepted. Please keep in mind that return shipping fees are not covered by us.
For any questions related to a return, you can contact us at lilyandedenlampstore@gmail.com
Please check your order as soon as it arrives and contact us right away if an item is faulty, damaged or incorrect, so we can review the situation and resolve it properly.
Some products are not eligible for returns, including perishable goods such as food, flowers or plants, made-to-order products such as personalized or special-order items, and personal care products such as beauty items. We are also unable to accept hazardous materials, flammable liquids or gases. Sale products and gift cards cannot be returned.
The quickest way to receive the item you want is to return your current item and, after the return is approved, place a separate order for the replacement.
In addition to the policy above, merchandise shipped into the European Union may be cancelled or returned within 14 days for any reason, without needing to provide an explanation. The item must still be in the same condition in which it was received: unworn or unused, with tags and the original packaging. A receipt or proof of purchase is also required.