Lily & Eden provides FREE 1-2 week worldwide standard shipping on every order. Because we source unique pieces from artisans and craftsmen across the globe, your order may arrive in separate parcels from different locations.

All orders include FREE 1-2 week worldwide standard shipping. You can view more information in our Shipping Policy.

Based on your location, your order should arrive 1 to 3 weeks after it has shipped. Lily & Eden is not able to speed up this process, so we appreciate your patience. You can check your package at any time on our Order Tracking page.

Yes, we have warehouses located around the world so we can serve customers in many different countries, and shipping is free.

Your order should reach you between 1 and 2 weeks after you receive a shipping confirmation email from us. If more than 4 weeks have passed, you can follow it on our Order Tracking page. Due to COVID-19, customs clearance has been taking longer than usual for some countries we ship to. If your order is marked In Transit, it is still moving and has not been lost.

Orders are processed and packed very soon after they come in, so please message us below as quickly as possible and we will try our best to help. We cannot guarantee changes after an order is placed. If it has already been processed, you may return it for a refund once it arrives.

You will need your order number and the email address used at checkout. Your order number is included in your order confirmation email.

Please contact our team and they will help you.

First, we are very sorry your item arrived defective. Please contact us to request a refund or replacement, and we will make it right.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To qualify, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase. See our Return Policy for more details.

Please contact us to begin your return process.

Please contact us to request an exchange.

You will need your order number and the email address used for the order. Your order number can be found in the order confirmation email.

Please contact us and our team will assist you.

You can cancel an order from your Order Confirmation Page within 2 hours of placing it.

To cancel, click the View Order Status link in the order confirmation email we sent you. Then choose Cancel under Order Actions.

Because orders are processed so quickly, we cannot guarantee cancellation once 2 hours have passed. If your order has already been processed, you may return it for a refund once it arrives.

It is simple. Add the items you want to your cart, go to checkout, enter your shipping details, add your payment method, and you are done.

Unfortunately, if a promotion begins after you have ordered, you will not be eligible for a partial refund. Please watch for emails and our social media for the newest promotions and products.

Online, we accept Visa, MasterCard, American Express, Delta/Connect or Maestro, and Apple Pay. We do not accept cheques or cash.

We try to keep the website updated, but some items sell out very quickly. We know this can be frustrating, so when it happens we will do our best to offer another option or let you know if it is coming back in stock.

After adding items to your cart, discount codes are entered on the checkout page. You will see a grey square box where you can type your code. Press “Apply” to update the order total with the discount entered. Please add every discount code before placing your order. We cannot update your order or provide a discount refund after the order is placed.

Your offer code is most likely not working because it has expired or is not a valid discount code. Many offer codes are for single use only and will not work a second time. Offer codes do not apply to sale items.

Please remember to enter your code at checkout. Once your order is complete, we are not able to honour your discount code.

Our confirmation emails are created automatically and sent shortly after your order goes through. If you have not received one, there may be a mistake in your email address, or the order may not have been completed. Please get in touch and we will be happy to help.